Terms and Conditions for Man With Van Removals

These Terms and Conditions set out the basis on which Man With Van Removals, man and van removals, and related moving services are provided to customers in the UK. By making a booking, you agree to be bound by these terms, which are designed to create a clear, fair, and practical service arrangement for both parties. Please read them carefully before confirming any job.

These terms apply to domestic and commercial transport, furniture moving, item collection, courier-style transport, and similar van removal services. They apply whether the work is booked for a single item, a partial load, or a full property move. If any special conditions are agreed in writing before the job starts, those conditions will form part of the agreement, provided they do not conflict with applicable law.

In these terms, references to ???we??�, ???us??�, and ???our??� mean the service provider operating the man with van removals service, and references to ???you??� or ???the customer??� mean the person or business placing the booking. The service is provided on the basis of the information you give us at the time of booking, so accuracy matters. Any material changes to the job may affect the price, timing, vehicle size, or number of staff required.

Booking Process

Bookings may be made by phone, email, online form, or any other method we make available from time to time. A booking is only confirmed once we have accepted the job details and, where required, received the requested deposit or written confirmation. Until acceptance, availability cannot be guaranteed. We reserve the right to decline a booking where the requested service is outside our operational capacity, is unsafe, or is otherwise unsuitable.

When you make a booking for van removals, you must provide complete and accurate information, including the collection and delivery addresses, access conditions, item descriptions, dimensions, number of floors, parking restrictions, loading requirements, and whether any heavy, fragile, or unusually large items are involved. If a customer gives incomplete or misleading information, we may revise the quote, adjust the service, delay the job, or refuse to continue where doing so is necessary for safety or lawful operation.

You are responsible for ensuring that all items are ready for collection at the agreed time and that access routes are safe and reasonably clear. If additional waiting time, carrying distance, stairs, lifting difficulty, or access issues arise because of information not disclosed in advance, we may charge for the extra time or, where appropriate, treat the job as varied. The same applies if the load is materially different from what was described at booking.

Payments and Charges

Prices are normally based on factors such as the size of the load, duration of the job, distance travelled, vehicle required, labour involved, and any special handling needs. Quotes may be fixed or estimated. An estimated price is based on the information you provide and may change if the actual circumstances differ. Unless otherwise agreed, all prices are quoted in pounds sterling and are subject to any applicable taxes.

Payment is due in accordance with the terms stated at booking. We may request a deposit to secure a date and time, and the balance may be due before unloading, upon completion, or within a specified period for approved business accounts. We accept the payment methods stated in the booking confirmation. Where payment is not received on time, we may pause the service, retain goods pending payment where lawful, charge reasonable recovery costs, and/or cancel the booking without further obligation.

Unless expressly agreed otherwise, quoted prices do not include parking charges, congestion or access fees, tolls, permits, waiting time outside our control, storage, specialist equipment, or disposal costs. Additional charges may also apply if the customer requests changes after the booking has been confirmed. Any extra work carried out at your request will be charged at our prevailing rates or at the rate notified to you before the work is performed.

Cancellations, Changes, and Rescheduling

If you wish to cancel or reschedule a booking, you must notify us as soon as possible. Cancellations made within a reasonable time before the agreed start time may avoid charges, but late cancellations may incur a fee to cover reserved vehicle time, staff allocation, and associated costs. If a deposit has been paid, its refundability will depend on the notice given and any non-recoverable expenses already incurred.

If we need to cancel or reschedule due to circumstances beyond our reasonable control, including vehicle breakdown, staff illness, severe weather, road closures, unsafe conditions, or legal restrictions, we will aim to inform you promptly and offer an alternative date where possible. We are not responsible for losses arising from such unavoidable disruption, provided we act reasonably and keep you informed. You should also be aware that changes to access arrangements or removal dates may affect pricing and availability.

If you are not present, or your authorised representative is not available, at the agreed time and place, and we cannot reasonably complete the job, this may be treated as a late cancellation or failed attendance. In such cases, we may charge a call-out fee, waiting fee, or a proportion of the booked service. We may also return at a later time only if agreed and subject to additional charges.

Customer Responsibilities

You must ensure that all items booked for transport are lawful to move, properly packaged where necessary, and not prohibited by law. You are responsible for securing valuables, cash, documents, keys, and personal items before the move begins. We do not inspect every item for contents, and we are entitled to rely on your description. Any item that is hazardous, illegal, infectious, or unsafe to transport must not be handed over unless we have expressly agreed in writing and it is lawful for us to carry it.

You must tell us in advance about anything that requires special handling, including glass, antiques, artwork, white goods, IT equipment, pianos, or items with restricted access or unusual weight. Where a customer is unable to assist with preparation or access, the service can still proceed only if that was agreed in advance. You are also responsible for ensuring that any required permissions for parking, building access, lifts, or shared entrances are in place unless we have agreed to arrange them.

Liability and Claims

We will take reasonable care when handling your goods, but our liability is limited by these terms and by applicable UK law. We are not liable for loss or damage arising from circumstances outside our control, from items that were already defective or inadequately packed, or from damage caused by the customer???s own instructions, interference, or failure to disclose relevant information. Normal wear and tear, minor cosmetic marks, and unavoidable handling effects are not treated as damage for the purpose of a claim.

Where we are responsible for loss or damage to goods in our care, our liability is limited to the reasonable repair cost, replacement value, or the value agreed in writing, whichever is lower and subject to any applicable statutory rights. We will not be liable for indirect or consequential losses such as missed appointments, business interruption, lost profits, or emotional distress, except where the law does not allow that exclusion. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Any claim for damage, shortage, or loss must be reported to us as soon as reasonably possible and, where practicable, before the goods are used, installed, or moved on. You may be asked to provide photographs, documents, proof of value, or access for inspection. Failure to notify us promptly may affect our ability to investigate and may reduce or eliminate any entitlement to compensation.

Waste Regulations and Disposal

If the service includes the removal of unwanted items, rubbish, packaging, or waste, both parties must comply with all applicable UK waste laws and regulations. Waste must be accurately described before collection. We may refuse to remove anything that is hazardous, clinical, toxic, electrical in a condition that makes it unsafe, pressurised, contaminated, or otherwise unlawful or unsuitable to transport or dispose of. If we agree to remove waste, it will only be handled in accordance with relevant environmental and duty-of-care requirements.

Customers must not place controlled waste, prohibited materials, or mixed waste into a booking unless this has been specifically agreed. If waste is presented that differs from the description given, we may decline to take it, charge an amended fee, or arrange lawful disposal through the appropriate channel where possible. You remain responsible for the accuracy of the waste description and for any costs arising from misdescription, contamination, or improper segregation.

Where we transport waste on your behalf, you agree that it may be taken only to a lawful disposal or recycling facility and handled in a manner consistent with environmental obligations. If required by law, we may retain records of transfer, disposal, or routing information. You should retain any documents relevant to your own compliance, especially where the waste is connected to business premises, refurbishments, or tenancy obligations.

Property Access, Parking, and Delays

You must ensure that access is suitable for the agreed vehicle and that parking or loading arrangements are lawful and practical. If parking restrictions, long carrying distances, narrow access, stairs, lifts, or waiting time cause delays, we may charge extra or adjust the service. Where a move cannot be completed because access is unsafe or unavailable, the booking may still be charged in full or in part depending on how much of the service was delivered and what costs were incurred.

We are not responsible for delay caused by traffic, road incidents, weather, breakdowns, or circumstances beyond our reasonable control. If timings are important, you should notify us at the point of booking so that we can advise whether a timed service is available. Any estimated arrival window is approximate unless a fixed time is expressly confirmed in writing.

Insurance, Packing, and Fragile Goods

We may maintain appropriate insurance for the services we provide, but this does not replace the need for customers to pack items properly and disclose any special value or fragility. If you require enhanced cover or wish to declare high-value goods, you should do so before the job begins and follow any conditions we set. We may decline to move certain items unless they are professionally packed, protected, or otherwise prepared to an acceptable standard.

Our team may assist with loading, unloading, dismantling, or reassembly where agreed, but this does not create a guarantee that every item will be removed without minor scuffs or incidental handling marks. You should empty drawers, disconnect appliances if necessary, and ensure any liquids, loose contents, or fragile components are secured. We are not liable for damage caused by unsuitable packing or by hidden defects in the item itself.

Any storage, holding, or temporary retention of goods is subject to separate agreement if offered. If goods remain uncollected after the agreed time or are left in our vehicle or premises without authorisation, we may apply storage charges, refuse further transport, or take lawful steps to recover our costs. Title to your goods remains with you unless otherwise agreed by law.

General Provisions

We may subcontract part of the service where this is necessary for operational reasons, provided the work remains under appropriate oversight. We may also assign our rights and obligations under these terms where lawful. You may not transfer your booking or any rights under it without our consent. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force.

Failure by us to enforce any right or remedy immediately does not mean that right has been waived. These terms may be updated from time to time, but the version in force when your booking is accepted will usually apply to that booking unless a change in law requires otherwise. Any variation to these terms must be agreed in writing, except where a change is required to reflect a legal obligation.

Governing Law

These man with van removals terms and any dispute or claim arising from them are governed by the laws of England and Wales, unless mandatory law requires otherwise. The courts of England and Wales will have non-exclusive jurisdiction over any dispute, without affecting any consumer rights you may have under applicable law. If you are a business customer, you agree that disputes will be handled in that jurisdiction, subject to any written agreement to the contrary.

Acceptance of Terms

By confirming a booking, permitting the service to begin, or accepting completion of the work, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree to any part of them, you should not proceed with the booking. These terms are intended to support a professional, lawful, and efficient man and van removals service while protecting both customer and provider interests.